Trustindex verifies that the original source of the review is Google. Showed up on time and repaired my front door which was totally out of plumb and so was the wall. Somehow Jorge managed to fix it. He reattached trim, and caulked. It's like a new door. Took him six hours. They don't do painting, but I already knew that. Jorge also caulked a leaking skylight and included it in the original bid. Anderson is a little high on price, but you get what you pay for. I couldn't be happier with the quality of their work. Also.......Jorge is a nice guy. Be sure to ask for him.Trustindex verifies that the original source of the review is Google. Excellent service! I own a condo in downtown Portland - in one of the first highrise building constructed back in the 60s. As such, this building has some very finicky “tilt and turn” windows manufactured by a company in Canada. It’s very difficult to get anyone to work on them - or get hardware to fix them. I called Pamela Mae in a panic because I live on the 21st floor and the handle on my window failed leaving me unable to close my window. Pamela got a technician out as soon as possible with a temporary handle to close the window, and then ordered the parts. As part of our conversation, she let me know they were ordering extra parts to have on hand for these older buildings. She also was able to get me one of the special tools they used so I can have it in my kit in the event of another emergency. The technicians who came twice - to temporarily close the window, and then to repair it - were awesome. They arrived when they said they would, were polite and quick! Im very pleased with my experience. Excellent customer service and a caring staff!Trustindex verifies that the original source of the review is Google. We had a great experience with this company. They were able to get us an appointment right away. Jorge was here for the better part of the day. He took the time to explain what he was and would be doing. The door was originally installed incorrectly by a different company. Anderson’s Door and Windows / Jorge were able to use our existing door and repair the jamb and added insulation to keep the draft from entering our home. Jorge was friendly, knowledgeable and informative.Trustindex verifies that the original source of the review is Google. I'm on the Board of a 30 unit condo and one of our owners had a JeldWen casement window that wouldn't open all the way because the snubbers that help to seal the window had "locked" together. The windows are the responsibility of the HOA and we were worried we couldn't find someone to repair the window and would have to have it replaced. The tech from ADWM was very knowledgeable and professional. He quickly diagnosed the problem and then spent 11/2 hours carefully breaking down the window to get it to open. He had to remove the bottom window frame and was able to replace it perfectly. For a condo with a lot of windows and doors a firm like ADWM is a valuable resource and we will use them again. The cost of repair was substantially less than replacing the window. Highly recommend this firm.Trustindex verifies that the original source of the review is Google. My slider door wasn't able to close and several other companies had sent someone out to "fix" it, but it was starting to break apart. I read positive reviews about Anderson Door and Window Mechanics so I gave them a call. It is rare to find a company that has the experience and is also willing to take the time and effort to repair something properly rather than to try a quick fix or suggest that it be replaced with a new one. From the beginning, everyone in the office was very professional. When it came to the day of the repair, the technician found some very unusual problems with the door and damage to major parts, but rather than decide that it was "unfixable", he called Gordon who I assume to be the owner. Gordon came to the site and they disassembled the door to find the problem, repaired the damage at substantial effort and reassembled the door, which now works great! Gordon also took the time to write a detailed email to me explaining what the problem was. The best part is he stayed within the quoted price range and I didn't have to rip out the slider and install a new one at great expense in the middle of winter! Thank you Gordon Anderson and everyone at Anderson Door and Window Mechanics!Trustindex verifies that the original source of the review is Google. They did an absolutely phenomenal job repairing my 100-year old door. A lot of time and care was taken to do the job right and the door is in excellent shape now with no issues. They also reported a broken window pane and it’s perfect. I’d recommend them to anyone and will hire them again in the future if the need arises.Trustindex verifies that the original source of the review is Google. I hired Anderson Door and Window Mechanics over 25 years ago to help me turn a pocket door into a swinging one. When I needed help with 3 of our doors in a 1910 historic home, I was thrilled that they were still in business! Robert, one of their skilled craftsmen, just finished making two French doors open and close with ease and another single door latch tightly. What a pleasure it is to have doors that open and shut correctly! Next time, I won't let 25 years pass before I hire the Anderson Door and Window Mechanics team again.Trustindex verifies that the original source of the review is Google. You always see reviews from customers on google but rarely see vendor or other retailers make a review on a company like this. Here is my honest opinion as a vendor who has just recently shipped material to their Tigard location: Valerie in purchasing and customer service is an absolute pleasure to work with; quick/knowledgeable responses and an upbeat attitude made the ordering process a breeze! It can be difficult to get all the facts and information but she did a wonderful job letting me know all we needed to make our delivery smooth and efficient for both parties. This really made our team feel like our time was just as valuable as theirs, and when the delivery was being made they were on the ball with answering a call from our driver and receiving the material with no time wasted. I would highly recommend this company for their professionalism and hope to work more with Anderson Door & Window Mechanics in the future.Trustindex verifies that the original source of the review is Google. Dylan was a huge help to us and Pamela got us scheduled last minute when we had something going wrong with our door. Happy we chose Anderson!Google rating score: 4.3 of 5, based on 27 reviews
