In 2002, this was a brand new house with a brand new door assembly, and brand new tile installed in the main-entry area leading up to the door.
Apparently, the tile was one of the last items to be installed in this part of the house.
Measures that might have been taken to protect surrounding finished surfaces apparently were not considered as well.
And thus it was that some of the grout or mastic products somehow were dripped or splashed upon the nice shinny door sill assembly.
It was apparently determined by others that the high-gloss surface of the gold-dipped aluminum sill (not literally gold) could not be cleaned of such a gritty substance without leaving scratches.
So we were asked if there was anything we could do to solve the dilemma. To which we proposed the provision & installation of a real BRASS sill-cover installed over the original sill. Working once again with the fine folks at Schmeer Sheet Metal, using our specifications we were successful in getting the tile company off…
…the hook with the property owners. No doubt, “AFTER” owning up to the responsibility of paying our bill. But it was hundreds less than what it would have cost to replace the sill after removing the door assembly, after which it would need to be re-installed as well as dealing with all the other related ramifications.